Returns & Exchanges

Due to the perishable nature of our products, Jack's Candy only accepts returns for items that arrive damaged or incorrect to ensure the highest safety and quality standards. If your sweet treats aren't perfect, please contact us within 7 days of delivery for a full refund or exchange.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, carefully check your candy for any signs of damage or shipping errors before opening the individual packaging.

• 2.
  Capture Photos

  Take clear photographs of the damaged product and the shipping box, as these are required for us to process your claim with the carrier.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and the photos attached to initiate the return process.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.